SAJMS - South Asian Journal of Management Sciences

Interpersonal Process Effectiveness: An Empirical Analysis

The purpose of this paper is to establish the role of emotional intelligence in enhancing organizational performance of the employees in the health care sector, while motivation is seen as a moderating factor that strengthens the relationship of the two variables. To understand the concept in the health sector, 200 respondents were selected to provide data on self-administered structured questionnaires. It can be inferred through the results that with the passage of time employees need to use their interpersonal and intrapersonal emotional intelligence skills to perform efficiently and effectively in an organization. This study states that emotional intelligence skills and motivation are essential elements and organizations should pay attention to these antecedents to enhance performance of employees and ultimately attain the organizational goals.

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