SAJMS - South Asian Journal of Management Sciences

Winter Holts Oscillatory Method; A New Method of Resampling in Time Series

Research Article

The core proposition behind this research is to create innovative methods of bootstrap that can be applied in time series data. In order to find new methods of bootstrapping, various methods were reviewed; The data of automotive Sales, Market Shares and Net Exports of the top 10 countries which includes China, Europe, United States of America (USA), Japan, Germany, South [...]

A study on call/contact centers' inbound and outbound management process

Research Article

One challenge related to contact center management involves determining which process best serves customers, inbound or outbound. Such decisions impact the number of service agents available for operations, affecting costs. The size of the call centers market worldwide is estimated to reach $337 billion dollars by 2018. This industry employs 670,000 people in Mexico. A series of equations for [...]

The Effect of Loneliness at Work and Work Stress on Work Alienation and Work Alienation on Performance among Health Employees

Research Article

This study aims to determine the effect of loneliness at work and work stress on work alienation and work alienation on employee performance among employees in Turkish healthcare institutions. Data collection tools were composed of Loneliness at Work Scale Work Stress Scale, Work Alienation Scale and Performance Scale. The study results revealed that work alienation was influenced by work stress [...]

The Effect of Trade Liberalization on Tax Structure of Pakistan

Research Article

This study empirically investigates the effect of trade liberalization on tax structure in Pakistan. Autoregressive Distributed Lag approach has been used for examining the cointegration among the variables of the model and Vector Error-Correction method is used for short-run dynamics of the variables. The empirical results show that trade liberalization and trade tax revenue have a negative impact on tax [...]

The Integration of Loyalty, Satisfaction, and Relationship Commitment Models to Predict Customer Retention in Pakistani Telecom sector

Research Article

Based on SERVQUAL Model, customer loyalty framework and relationship commitment model, this meta-analysis examines the effect of these well-defined models on customer retention. The study validates the impact of the given well-developed models and helps to develop strategies for enhancing and developing customer retention. The study utilized exploratory factor analysis, confirmatory factor analysis, and structural equation modeling to analyze customer [...]