How Does Pandemic Simultaneously Alleviate and Aggravate the Effects of Workplace Incivility?
Research Article
Workplace incivility encountered by service employees often aggravate negative outcomes, an assertion well advocated in extant literature. However, the unexpected nuance behaviors and stress responses of employees amid pandemic remain largely underexplored. Hence, by employing conservation of resource and individual adaptability theories, this study is among the few that uniquely illuminates both the adverse and beneficial effects of COVID-19 on [...]